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Hard Disk Failure – What should I do? EEK!

Whether they occur on a server or on a workstation, Hard Disk problems are never welcome. Unfortunately when Hard Disk failure occurs, many people simply use Scan Disk to try and repair the failed Hard Drive, while Scan Disk isn’t a bad tool, it may not always be the right tool for the job.
There are many different types of Hard Disk failure ranging from minor – total data loss.

That is why Data Recovery Direct is here to help!

Physical or Logical Failure?
There are two common types of Hard Disk Drive failure: 
  • Physical: Physical Hard Drive failure is when then something is physically wrong with the drive itself, with symptoms such as grinding or clicking noises
  • Logical: Logical Hard Drive failure is when nothing is physically wrong with Drive but it has suffered a virus attack or the drive has been formatted.
Before we begin – have you asked yourself these common questions
  • Am I sure that the Hard Drive has crashed?
  • What was I doing before the Hard Drive crashed?
  • What is displayed when the computer is turned on?
  • Have I checked all the connections at the back of the computer?
  • Can I hear grinding or clicking noises?
Lets begin!
The first thing you need to do is determine if the Hard Drive is recognised by the system. You will determine this by booting up your system
If not:
  • Turn off your computer
  • Check all connections are the back of the computer are connected correctly and securely
  • Turn on computer
  • Listen for the Hard Drive to spin up
  • If the Hard Drive is making a noise (spinning, grinding, clicking) this means that power is getting to the Hard Drive
If no response, then:
hard drive inside case



IDE cable
  • Turn back off computer
  • Disconnect all connections at the back of the computer
  • Remove the cover of the computer (there are no standards for securing the cover, most are held tight by screws in the back, some are removed by pulling the front of the case off and sliding the side panels forward – you may have to figure out how to remove the cover on your own)
  • You will need to locate the Hard Disk Drive
  • Once you have located the Hard Drive, you will notice two cables going into the drive. The first is the power cable (red and white) the other is the IDE ribbon cable (normally grey with one red strip)
  • MAKE SURE YOU STAY CLEAR OF THE REST OF THE SYSTEM
  • Make sure that both of these cables are securely attached to the Hard Drive
  • Turn the computer back on
If nothing:
  • Turn the computer off
  • Disconnect all connections at the back of computer
  • Locate Hard Drive
  • MAKE SURE YOU STAY CLEAR OF THE REST OF THE SYSTEM
  • Disconnect both cables, which are attached to the Hard Drive
  • Normally there are 2 – 4 screws holding the Hard Drive in place, remove these screws
  • Remove Hard Drive from the computer
  • MAKE SURE YOU DO NOT TAMPER WITH OR DISMANTLE THE HARD DRIVE
And: Contact Data Recovery Direct!
When you are looking for a data recovery Company, you should look for the following:
- Is it a reputable company?
- Is it a company, which has its own premises with a “Clean Lab" facility?
- How long has the company been trading for?
- Their Success rates.
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